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Safeguarding Your Information Online

In today's high tech world, we are able to do things more quickly and conveniently electronically whether it is to send a letter via email, pay bills online or even go shopping online. With this increase in speed and convenience comes increased risk. One of the best ways to avoid fraud is to become an educated consumer. Please take a moment to read the important information below on how to keep yourself safe when conducting business online.

How to Keep Yourself Safe in Cyberspace

1. Set good passwords. Use a combination of upper & lower case letters & numbers. Don't write it down or share it with others.

2. Don't reveal personal information via email.

3. Be careful when opening files or attachments to emails especially when they are from someone you don't know. Make sure you have a good antivirus program on your compter that is up-to-date.

4. Never log in from a link that is embedded in an email message.

5. Be aware that if you navigate to a web site from a link you don't type, you may end up at a site that looks like the correct one, when in fact it's not.

6. Logoff from sites when you are done.

7. Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away.

8. Assess your risk. Who has access to your online accounts?
How and where are user names and passwords stored? How strong are your passwords and how often are they chaged?

What to expect from Walker County Federal Credit Union:

We will only call, email or otherwise contact you if fraud activity on your account is suspected. If we do contact you for information, several identification procedures will be utilized before we ask for specific information from you.

If you notice suspicious account activity or experience member information security-related events, contact the President, Executive Vice President or Assistant Vice President at the credit union at 936-291-2171.

Credit Cards:

Our card provider, VANTIV, will identify themselves as Card Member Services if they need to call you to verify a credit card charge. They will never ask for your card number, expiration date or CVC (security) code. They will/may: Verify your street address. Verify the last four digits of your Social Security Number. Ask for the last four digits or your card number. Ask you to verify the amount of your last transaction. Ask for your mother's maiden name.

Right and Responsibilities:

With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the credit union. These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account with us. Ultimately, if you notice suspicious account activity or experience security-related events, please contact the credit union as soon as possible at 936-291-2171.
This credit union is federally insured by the National Credit Union Administration.
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